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These legal terms set out how your account, your activity and your data are handled on 22nbaji. Availability depends on your local law and the eligible regions we serve — please review the scope section to confirm what applies to you.
When you open an account on 22nbaji, you enter into a relationship governed by the terms published here. These terms do not override local law. Whether access is lawful for you depends entirely on the rules in your own jurisdiction — we do not make that determination on your behalf, and we do not imply that access is permitted everywhere. Within supported regions, these terms cover how your account is created, how your wallet records are maintained, and how transactions processed through Nagad, Upay and Bank Transfer are handled on our side. Each payment method generates a transaction record visible in your account history; that record is the primary evidence for any query you raise with our support team. Terms may be updated when regulatory or operational requirements change. The version active on the date of any transaction is the one that governs that transaction. We do not apply updated terms retroactively to completed activity. When terms change, a notice is placed in the account dashboard so you can review what has changed before continuing. If you do not agree with a revised version, you may close your account through the account settings page rather than continuing to use the service.
Nagad transaction records are stored in your account history and serve as the reference point for any dispute or support query relating to that payment.
Upay transfers are logged with a reference number you can cross-check against your own Upay statement to confirm the amount and status at any time.
Bank Transfer activity appears in your account wallet with a timestamp. Bring that record to any support conversation so we can locate the transaction without delay.
Not every action or service on the platform is covered equally. Some areas fall directly under these terms; others depend on third-party rules or local law that we cannot modify. Understanding where the boundary sits helps you know which questions to bring to us and which to direct elsewhere.
Your ability to open and maintain an account is governed by these terms, but actual access depends on whether you are in an eligible region under local law. We cannot confirm eligibility on your behalf — you are responsible for checking your local rules before registering.
Deposits and withdrawals processed through Nagad, Upay or Bank Transfer fall within these terms for everything on our side of the transaction. The payment provider's own terms govern what happens on their side, and those are separate from ours.
Game content supplied by studios such as CQ9, Pragmatic Play and Habanero is governed by each studio's own licensing. We present that content in the lobby, but rules about specific game mechanics come from the studio, not from this policy.
Links or integrations that take you outside 22nbaji — such as a payment app or a device app store — are outside the scope of this policy. Those services carry their own terms, and your use of them is between you and that provider.
This policy gives you concrete actions, not just passive protections. You can review your full transaction history — including every Nagad, Upay and Bank Transfer record — directly in your account dashboard after login. If a detail in your account profile is incorrect, the account settings page has fields for updating personal information; changes to verification-linked details may require you to submit supporting documents as described in the verification instructions shown there. If you have a question about how a specific term applies to you, you can raise it through our support channel before taking action. We prefer that approach over assumptions, because the answer often turns on a specific transaction reference or account step that we can read directly. For formal requests — such as asking what information we hold or requesting an account closure — use the written contact route listed in the support section of this page.
Your account dashboard shows a full log of wallet activity. Use the transaction reference shown there when raising any query — it cuts down the back-and-forth with our team significantly.
Personal details can be updated in account settings. If the field is locked because it is tied to a verified document, follow the re-verification steps shown on that page — we cannot override the process, but the steps are listed clearly.
If a term is unclear, ask before you act. Send your question through the support contact listed below with the relevant account reference and the specific section you are asking about. We will respond in writing so you have a record.
You may request closure at any time through the written support route. Pending transactions must settle first; the steps and any conditions attached to closure are shown in your account settings under the closure request option.
Policy questions are best handled in writing so there is a clear record on both sides. Use the routes below depending on how quickly you need a response and the nature of your question.
Open the chat widget from your account page for questions about a specific transaction record, a wallet status or a step you are stuck on. Have your transaction reference ready before you start.
For formal requests — account closure, data queries, written policy clarification — email is the correct route. Write clearly, include your account ID and the relevant transaction reference, and we will reply in writing.
Many answers are already in your dashboard. Transaction history, current term versions and account status are all shown there after login. Check that first; it is often faster than waiting for a reply.
We hold the account data needed to run your wallet and respond to support queries — no more. Transaction records tied to Nagad, Upay and Bank Transfer payments are kept for as long as required to resolve disputes and meet the record-keeping obligations that apply in supported regions. We do not share identifiable account data with third parties except where required by the payment provider to process your transaction or where required by applicable law.
We use session cookies to keep you logged in and to remember your lobby state. No behavioural advertising cookies are set without your acknowledgement. The cookie notice on first visit explains what is active and how to adjust it.
Your account is protected by the login credentials you set. If you suspect unauthorised access, change your password immediately through account settings and contact us via the written route so we can flag the account for review.
We retain transaction records and account data for the period required to settle disputes and meet applicable legal obligations in the regions we serve. Once that period ends, data is deleted or anonymised according to our internal schedule.
To ask what data we hold or to request a correction, use the email support route with your account ID. We handle these requests in writing so both sides have a documented record of what was asked and what was done.
These are the questions we see most often when members review this policy. If your question is not here, raise it through the written support route with your account reference.
Access and the application of these terms depend on your local law and whether Bangladesh is an eligible region at the time you register. We do not determine that on your behalf. You are responsible for confirming that using this platform is lawful in your location before opening an account.
The version currently in effect is shown in your account dashboard after login. When terms are updated, a notice appears there so you can review the change. The date of the current version is displayed at the top of the terms page.
Go to your account transaction history and locate the entry. Note the reference number and the amount shown. Bring that reference to live chat or email support. We will match it against our records and, where needed, check it against the Nagad or Upay confirmation on our side.
Yes. Send a written request through the email support route with your account ID. We will confirm what categories of data are held and how long they are retained. We respond in writing so you have a record of the reply.
Transaction records and the account data needed to settle any outstanding queries are retained for the period required under applicable obligations. After that period ends, data is deleted or anonymised. The closure request page in account settings describes the steps and what remains active during the retention window.
Use the email support route with your account ID, the specific term you believe was applied incorrectly, and the transaction reference if one is relevant. We handle these queries in writing. Live chat can be used for an initial conversation, but a formal review requires a written submission.