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At 22nbaji, the way we collect and use your information is set out clearly here — covering everything from your login details and transaction records to how your Nagad, Upay, and Bank Transfer activity is stored. Access and eligibility depend on your local law and the regions where this service is available.
This policy applies to all personal information collected when you create an account, make deposits or withdrawals through Nagad, Upay, or Bank Transfer, browse game lobbies, or reach out to our support team. We collect information you give us directly — such as your name, contact details, and wallet identifiers — and information generated automatically when you use the platform, like session logs and device type. We use this data to operate your account, process your transactions through the payment rails you select, and respond to queries you raise with our support team. Your Nagad or Upay transaction reference numbers and Bank Transfer records are retained as part of your account history so that any support conversation can start with facts already on record rather than from scratch. We do not sell your personal information to third parties. Where we share data with processors — for example, to route a payment or verify an account step — those processors are bound by confidentiality obligations. The legal basis for processing and your specific rights depend on the laws of your jurisdiction and whether this service is available in your eligible region. If you are unsure about eligibility in your location, check the access conditions shown during account registration.
Transaction references and amounts processed through Nagad are stored in your account history. You can cross-check these against your own Nagad app records at any time after login.
Upay transfer confirmations linked to your account are retained as part of your transaction log. These records support any support query you raise about a payment status.
Bank Transfer entries are logged with reference details in your account wallet section. The record shown there is the same one our support team sees when you contact us.
We collect basic session information — device type, browser version, and login timestamps — to keep your account secure and to help diagnose issues you report through support.
This privacy policy covers data processed directly by 22nbaji when you use our platform. It does not extend to third-party services you access through links on our site, or to the privacy practices of payment providers such as Nagad, Upay, or your bank. Each of those providers operates under its own data terms, which you should review separately. Game studios whose titles appear in our lobby — such as CQ9, Habanero, and Pragmatic Play — supply game content only; they do not receive your account or payment details through our platform.
Login credentials, session tokens, and device identifiers you use to access your 22nbaji account fall within this policy. We use this data only to operate and secure your account.
Payment data processed through our platform — including Nagad, Upay, and Bank Transfer entries — is covered here. How the payment provider handles its own records is governed by their separate policy.
Pages you visit within the 22nbaji platform, game lobby sections you open, and support pages you view generate session data that falls within this policy's scope.
External links, payment provider apps, and any service outside the 22nbaji domain are not covered by this policy. We have no control over how those services collect or use your data.
You have the right to ask what personal information we hold about you, to request corrections if something is inaccurate, and to raise questions about how your data is used. The starting point for most of these actions is your account dashboard — after login, the account settings section shows the profile details and contact information currently on record. If you find something that needs updating, the fields there let you make changes directly without contacting support. For data requests that go beyond what the dashboard covers — such as asking for a full record of your transaction history or querying a specific data-processing decision — you can reach our support team through the contact paths listed on this page. We aim to respond to data-related queries in a reasonable timeframe, though the exact period depends on the nature of the request and the requirements of applicable law in your region. Availability of specific rights depends on local law and eligible regions.
Log into your account and open the account settings section to see the profile details and wallet information currently held. Transaction history is shown under the wallet tab.
If your name, contact number, or linked wallet identifier needs updating, use the edit fields in account settings. Changes take effect after you confirm them with the verification step shown there.
For questions about a specific data-processing decision — or to ask about data we hold that is not visible in your dashboard — contact support with your account reference and a description of your query.
If you want to request removal or restriction of certain data, send the request through our support contact path. We will assess it against the legal requirements that apply in your eligible region.
For any question about this privacy policy — whether it is about your account records, a payment history entry, or a data request — the contact paths below are open to you. Have your account reference ready when you reach out; it lets our team pull up the relevant records straight away rather than starting from scratch.
Open the chat icon from any page after login to reach our support team directly. Use this path for account data questions, transaction record queries, or to start a formal data request.
Send your data query or privacy question to our support email address shown in the account help section. Include your account reference and a clear description of what you need.
The help section inside your account dashboard lists current contact options and response guidance for privacy-related requests. Check there first for the most up-to-date contact details.
Our approach to your data is built around the principle that you should be able to verify what we hold and how we use it. The account dashboard is the first place to check; the records shown there — including transaction history for Nagad, Upay, and Bank Transfer — are the same records our team works from. That consistency matters when you contact support, because there is no separate internal view that differs from what you see.
We use cookies to keep your session active and to remember preferences like your selected language. You can review cookie settings through your browser controls; blocking functional cookies may affect how certain account features behave.
Your account is protected by login credentials and session management controls. We recommend reviewing the active session list in account settings if you suspect any unauthorised access to your account.
We retain account and transaction records for as long as your account is active and for the period required by applicable law in your region after closure. Specific retention periods depend on the type of data and local legal requirements.
When this policy is updated, the revised version is published on this page with a note of the change date. Continuing to use your account after an update means you have had the opportunity to review the current terms.
These are the questions we hear most often about how 22nbaji handles account data, payment records, and privacy requests. If your question is not answered here, the support contact paths above are the next step.
We collect the details you enter during account registration — name, contact information, and the wallet identifiers you link for Nagad, Upay, or Bank Transfer. We also collect session data like device type and login timestamps to keep your account secure.
Yes. After login, open the wallet section of your account dashboard to see your full transaction history, including Nagad, Upay, and Bank Transfer entries. The records shown there are the same ones our support team works from when you raise a query.
Log in and go to account settings. The profile fields there let you update your name, contact number, and linked wallet details. After you save a change, a verification step is shown — follow that to confirm the update takes effect.
No. Game studios such as CQ9, Habanero, and Pragmatic Play supply game content to our lobby only. They do not receive your account details, payment records, or personal information through our platform.
Contact our support team via live chat or email — both paths are listed in the help section of your account. Include your account reference and describe what you need. We will assess the request against the legal requirements that apply in your eligible region.
This policy applies to all accounts registered on the 22nbaji platform. However, the specific rights available to you and the legal basis for processing your data depend on local law and whether this service is available in your eligible region.